Why Adults Managing Nicotine Dependence Deserve Accessible Support

Many Australians struggle with nicotine dependence and want to reduce or quit smoking. But the journey to quitting can be challenging, and not all options suit every individual. That’s why qualified healthcare professionals support via regulated pathways – including therapeutic nicotine products – to help adults manage their dependence safely and effectively.

With prescription or pharmacy access now available, eligible patients can consult a doctor or pharmacist to see if a therapeutic nicotine product may be right for them. These new options aim to support better outcomes and offer a more personalised approach to quitting.

Understanding Nicotine Role

Nicotine Salt products deliver nicotine similar to a cigarette, better supporting you in the early stages of cessation.

Freebase nicotine delivers at a slower rate, and is better suited to smokers who have quit for at least 6 months

Need a Prescription?

Speak to a prescriber today to discuss your smoking cessation journey

Need a Pharmacy?

Locate over 500 community pharmacies nationwide to fill your prescription

FAQs

1 mL Prefilled Pod System

There are several reasons why the device will not work
     1. Low power: The red LED indicator will flash 20 times then enter sleep mode when the battery is low. Now it’s time to charge the device.
     2. Empty pod: The red LED indicator will flash 2 times quickly when there is no longer liquid in the pod. Replace the pod with a fresh one.
     3. POD or device issue: The red LED will flash red 3, 5 or 7 times to indicate there is an issue. Place the device on charge, clean the pod and try using again. If the issue continues, change the pod. If there is still an issue, then replace the device.
If continuously vaping over 8 seconds, the red LED will flash 10 times and device will shut down. Place the device on charge and try using again.
If you did not draw for an extended period, see answer above to why device/battery isn’t working.
PODs are not airtight as air needs to run through them to release the vapor. Pressure changes, especially air travel / freight can force liquid into either the base of the white cap or the chimney.
On the 1ml pods, the foam pad at the base of the white cap, is designed to capture any liquid that may escape while pressurised. If any liquid is still on the 1ml pod, wipe off with a tissue.
If there is liquid in the chimney, simply slide a tissue into the chamber and the liquid will be absorbed.
This is normal, the pod will pop or crackle when it is first drawn upon, this is to initiate the coil in the 1ml pod.
Wild by Instinct products have an automatic dry burn cut off, meaning they will not activate dry, causing a burnt taste, or dry burn.
The pods are designed to be precise dose, meaning that the 1ml pod will deliver the equivalent of 20 cigarettes. Larger pod sizes require titration, meaning you need to monitor daily usage.
Puff 10 times on the Wild by Instinct pod, to get the same nicotine as 1 cigarette.
It takes 30 minutes to charge using a USB-C charging cable.
It is not recommended to charge the device longer than the required time for the device to charge.
It is recommended that you clean weekly the device. A cotton bud wiped across and around the points of the device will be sufficient.
The device is designed to last longer than the 1ml pod takes to be consumed.

PRO Pod System

Yes, the Pro Pod device is designed for the 2ml Pro Closed Pod or the Pro 2ml Open Pod.
PODs are not airtight as air needs to run through them to release the vapor. Pressure changes, especially air travel / freight can force liquid base or the chimney.
If any liquids is on the pod base, please wipe off with a tissue.
If there is liquid in the chimney, simply slide a tissue into the chamber and the liquid will be absorbed.
The Open 2ml Pro Pod has a slide top fill, as shown in the instruction booklet. If you fill the Pro Pod through the centre of the mouthpiece, it will flow straight through the coil, and out of the air flow adjustment.
We suggest the pod will last between 5 and 7 days, but that will depend on individual usage.
There is a built-in child safety, which means you need to click 5 times quickly to turn the unit on or off. Think of clicking a pen quickly, the devices are the same.
No, the device will auto adjust to the Pro Pod you put into the Pro device. It is 15w for the Open pod and 9w for the closed pod.
The device is designed to last longer than the 2ml pod takes to be consumed.
It is not recommended to charge the Pro Pod device longer than the required time for the device to charge.
It is recommended that you clean the device weekly. A cotton bud wiped across and around the points of the device will be sufficient.
No, the pod comes pre filled and is to be disposed of safely once empty. If the Pod is tampered with to refill, it won’t work when placed back into the Pro Pod device.
Puff 10 times on the Pro Pod, will provide the same as one cigarette. Replace each smoking occasion (eg with my coffee in the morning), with a vape, puffing 10 times per occasion.
It will take 50 minutes to charge from flat.
A 000 code followed by Ω symbol, the error is related to a short circuit, please return this to your pharmacy.
If you are used to a closed pod, then start with the airflow slightly open, for a tighter draw. If you are used to open devices, then you may prefer to open up the airflow for more vapor.
Push the power button 3 times within 1.5 seconds to get to wattage adjustment. Once in the wattage screen, push the power button to your ideal setting.
Oxidisation can occur if the product is exposed to sunlight for any period of time. If you notice a taste change from the oxidisation, please return the product to the pharmacy.

W75 Open Tank System

The W75 has a bottom fill, as shown in the instruction booklet. If you over fill the tank, it can flow straight out of the air flow adjustment.
We suggest the coil will last between 5 and 7 days, but that will depend on individual usage.
There is a built-in child safety, which means you need to click 5 times quickly to turn the unit on or off. Think of clicking a pen quickly, the devices are the same.
The coil in the base of the W75 tank is the tanks seal. If a coil is required to be changed, please wait until the coil is empty before changing.
How long does it take to charge my W75 device.
The W75 will read the coil inserted into the W75 tank and auto set wattage. Once the device is on, push the button 3 times quickly, to get into setting. For the wattage menu, using the + and – buttons, to adjust the wattage.
Oxidisation can occur if the product is exposed to sunlight for any period of time. If you notice a taste change from the oxidisation, please return the product to the pharmacy.
The W75 has a built-in low voltage protection when it goes below 3.3v, it will go into auto lock. Please plug the W75 in and recharge. Once recharged it will unlock.
The W75 has built in short circuit protection. If the W75 short circuits, it will display the word ‘Short’ on screen and not work. Please return the W75 device to the pharmacy.
The W75 will stop working and display 10S if you draw on the tank for longer than 10S in one draw. Once you stop, the device will start again. It is preventing you from over drawing or overheating the coil.
The W75 displays ‘Check Coil’ when it doesn’t register a coil in the tank. Please check if a coil is in place, if so push on the coil to seat. If no coil I present, please insert the coil.
If you clean your tank every time you change your coil (by placing a cotton wool bud inside the tank to clean), the tank should last you 6 months.